About measuring the results

We have been working with the Health Foundation to identify currently available measures that represent each of the principles of person-centred. These include:

  • the Personal Outcome Evaluation Tool (POET)
  • TLAP and National Voices I statements
  • the Outcomes Star
  • the Patient Activation Measure

The Personal Outcomes Evaluation Tool (POET) has been developed by In Control and Lancaster University over the past 10 years as a way to measure what's working and what's not when it comes to personal budgets and personalised care and support. It was originally for use in adult social care but has now been developed for use in health, children's services and education. POET provides an easy way for clinical commissioning groups (CCGs) to find out how personal health budgets are working for people and families. NHS England has made it available at no cost to all CCGs.

In 2014, for the second year, the POET survey included people with personal health budgets. 129 personal health budget holders and 101 carers completed the survey, with 22 of 211 CCGs taking part. Over 70% of people taking part said that they received their budget as a direct payment. The results look very positive - with 86% of people reporting improved quality of life, and fewer than 6% reporting any negative outcomes.